Frequently Asked Questions

Everything you need to know about shopping at Sunglass Hut KSA.

Are all sunglasses sold on Sunglass Hut KSA authentic?

Yes, we guarantee 100% authenticity. We are the official retailer for all brands we carry, including Ray-Ban, Oakley, Prada, and Gucci, sourcing directly from the manufacturers.

What are the shipping options and delivery times within Saudi Arabia?

We offer standard delivery across all major cities in KSA. Orders typically arrive within 2 to 5 business days. Free shipping is available on orders above a specific value as indicated at checkout.

What is your return and exchange policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the items in their original condition and packaging for a full refund or exchange.

Can I pay using Cash on Delivery (COD)?

Yes, we support Cash on Delivery for most locations within Saudi Arabia. Additionally, we accept major credit cards, Mada, and Apple Pay for a seamless checkout experience.

Do my sunglasses come with a warranty?

Every pair of sunglasses purchased from Sunglass Hut KSA comes with a limited manufacturer's warranty that covers defects in materials and workmanship for up to 24 months from the date of purchase.

How can I track my order status?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier's website to monitor your delivery in real-time.